Refund and Returns Policy
Effective Date: January 15, 2025

At piagetgrandeur shop, we strive to provide our customers with high-quality luxury watches and a seamless shopping experience. If you are not fully satisfied with your purchase, we are here to help. Please review our refund and returns policy below.

1. Return Eligibility

You may return items within 30 days from the date of delivery, provided they meet the following criteria:

  • Items must be in their original condition, unused, and free from any scratches or damage.
  • All original packaging, including boxes, tags, and any accessories, must be included.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Items marked as final sale
  • Personalized or customized items

3. Return Process

To initiate a return:

  1. Contact our customer service team at contact@piagetgrandeur.com or call us at (219) 879-7212 to request a return authorization.
  2. Provide your order number and the reason for the return.
  3. Once authorized, carefully pack the item(s) in their original packaging.
  4. Ship the item(s) back to the address provided by our customer service team. Please note that you are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your financial institution.

5. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund, including any shipping costs incurred.

7. Contact Us

If you have any questions or need further assistance regarding our refund and returns policy, please contact us:

Thank you for choosing piagetgrandeur shop. We appreciate your business and aim to provide you with the best possible service.